Privacy Policy

New Hope Vitality commits to safeguarding user data and client information. Personal data shared with the company will be collected, stored, protected, and not disclosed to third parties except as outlined herein.

The term "Service" refers collectively to the website, web-based applications, and related services.

This policy does not cover information collected offline or from external sources. Users agree to the Privacy Policy upon signup and service use.

The company reserves the right to update this policy at any time, with changes posted to this page.

Information We May Collect

The company collects personally identifiable information from product and service purchasers, including: "name, email address, telephone number, address, and credit card number."

Content and information you upload to or submit through the Site — such as intake forms, appointment requests, and messages — may also be collected. Additional information may be collected through surveys and your communications with our team.

The company uses cookies to remember users and provide relevant information. Cookies enable faster sign-in by identifying users and prompting username entry. Cookies also remind users of past usage and suggest similar products. Information gathered through cookies compiles website usage statistics, including time spent and pages visited most often, excluding personally identifiable information.

Digital Data, Cookies, Tracking Technologies & Advertising Pixels

When you visit or interact with the Site, we automatically collect certain digital data — including your IP address, device and browser type, operating system, referring and exit pages, the pages and content you view, and how you interact with the Site. In short, we collect the digital data you provide as well as data generated by your use of the Site.

We use cookies and similar technologies, and we may now or in the future use advertising and tracking pixels — such as the Meta (Facebook) Pixel and Google tags/analytics — for purposes including analytics, audience measurement, research, service improvement, retargeting and remarketing, and direct marketing. These technologies may allow us and our advertising partners to show you relevant offers on other websites and platforms and to measure the performance of our campaigns.

By continuing to access or use the Site, you consent to this collection and use of digital data. If this is not acceptable to you, please leave and discontinue use of the Site immediately. You may also control cookies through your browser settings and opt out of certain interest-based advertising through the advertising platforms' tools (for example, your Meta and Google ad settings, or optout.aboutads.info).

Automated & AI/Artificial Voice Communications

With your consent, we (and our authorized partners) may contact you by telephone call, SMS/text message, and email — including through automated systems and AI/artificial or prerecorded voice — for appointment verification, clinic needs, and marketing. Inbound calls and messages may also be handled by automated or AI voice and messaging assistants. Consent is not a condition of purchase; message and data rates may apply; reply STOP to opt out and HELP for help.

Our Use of Personally Identifiable Information

The company uses personally identifiable information to create accounts, communicate about purchased products and services, offer additional offerings, and process billing. This information also enforces website terms of service and prevents harm to persons or property.

During service use—including payment acceptance, customer service contact, or technical support requests—the company applies collected information to verify identity, communicate with users, and enforce agreements. This ensures compliance with applicable U.S. state and federal laws and company policies, while improving offerings.

The company may use certain information about users without individual identification to third parties for purposes including service usage analysis, technical problem diagnosis, security maintenance, and content personalization.

Protecting Personal Information

"Personally Identifiable Information" includes information identifying individuals. This excludes aggregated or anonymized data. All information is securely stored on U.S. servers using industry-standard security measures for personally identifiable and customer information.

Your personal and health-related information is treated as confidential and will not be disclosed to third parties except as described in this policy or as required by law, subpoena, or legal compliance.

Although the company employs high data security standards, it cannot guarantee personally identifiable information security. Users acknowledge and agree that the company makes no such guarantee and that website use occurs at the user's own risk.

Sharing Personal Information

New Hope Vitality will not rent or sell personally identifiable information to others. Personal information may be stored in locations outside direct company control, such as hosting provider servers or databases. The company may share personally identifiable information with limited partners for explicit service provision purposes. Such third parties' use will be bound by terms at least as restrictive as this policy.

As the business develops, the company may buy or sell assets or business offerings. Customer, transaction, email, and visitor information generally constitutes transferred business assets in these transactions. The company may also transfer such information during corporate divestitures, bankruptcy, mergers, or dissolution.

Compromise of Personal Information

In the event of a security breach compromising personal information, New Hope Vitality will promptly notify affected persons in accordance with notification procedures outlined herein, by email, or as required by applicable law.

Your Choices About Your Information

Users may decline to submit personally identifiable information through the Service, though New Hope Vitality may be unable to provide certain services. Users may update or correct account information at any time by logging in. Users can review and correct information on file by contacting the company as described below.

Information Relating to Minors

New Hope Vitality does not knowingly collect or solicit personal information from anyone under age 18 or knowingly allow such persons to register with the Service.

Links to Other Web Sites

New Hope Vitality is not responsible for practices employed by linked websites or their information and content.

Changes to Our Privacy Policy

If the company changes privacy policies and procedures, those changes will be posted on the website.

Contact

For questions or concerns regarding this policy, contact:

Customer Support Team: answers@newhopevitality.com

Address & Phone

1503 South Coast Drive, Suite 313, Costa Mesa, CA 92626 Phone: 949-773-2774 Email: info@NewHopeVitality.com

Opening Hours

Mon-Fri: 10am – 6pm Sat-Sun: 10am – 3pm

Site Disclaimer

"Individual results may vary. Neither NewHopeVitality nor any of its subsidiaries dispense medical advice. The contents of this website do not constitute medical, legal, or any other type of professional advice. Information related to various health, medical, and fitness conditions and their treatment is not meant to be a substitute for the advice provided by a physician or other medical professional."